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LAO/029
Compétences pour le tourisme – Développement des ressources humaines dans le secteur du tourisme et de l’hôtellerie

Information

Pays
Laos
Bureau régional de LuxDev
Bureau Régional De Vientiane

Secteur
Éducation - Formation et Insertion professionnelles
PIC 3
2011 - 2015

Période d'exécution
Août 2016 - Décembre 2021
Durée totale
64 mois

Budget total
15 000 000 EUR
Répartition des contributions
  • Gouvernement luxembourgeois
    7 500 000 EUR
  • SDC
    7 500 000 EUR

Videos

  • Athor's journey

    Athor, 19 year-old waiter at Amantaka Resortfrom Chomphet District.

  • Oudone's Journey 2020

    Oudone Thangsombath is a teacher at Champasack Technical and Vocational Education College. “Because I did not graduate from a teacher training college, I lacked pedagogical skills. It made my teaching really hard in the past. Until I joined the ASEAN National Trainers and Assessors Programme supported by Skills and Tourism Project - LAO/029 to further develop my teaching skills, now I have more hands-on and practical experiences. I am confident to pass this knowledge and skills to my students”.

Dépliants

Documentation

References externes

Le tourisme au Laos s'est rapidement développé. Les voyageurs internationaux sont passés de 14 400 en 1990 (chiffre d'affaires de 2,25 millions de dollars) à plus de 4,6 millions en 2015 (chiffre d'affaires de 725,4 millions de dollars). L'emploi direct dans le tourisme touche environ 130 000 personnes, l’intégration des populations pauvres à la main-d'œuvre touristique est considérée comme le principal moyen d'accroître leur part des revenus liés au tourisme. Selon les recherches effectuées en 2015, il y a actuellement environ 7 000 postes vacants dans le secteur du tourisme et de l'hôtellerie en République démocratique populaire lao. En outre, on estime qu'environ 10% de la population active du tourisme et de l'accueil doit être remplacée chaque année pour diverses raisons. En conséquence, le Luxembourg et la Suisse, conjointement avec le Ministère de l'éducation et des sports (MoES) de la République démocratique populaire lao, se sont associés pour un projet de formation professionnelle et de développement des compétences du secteur.

Le projet «Skills for Tourism» promeut une croissance durable et inclusive du secteur du tourisme et de l'hôtellerie au Laos, contribuant ainsi à la réduction de la pauvreté. Le projet aide à combler le fossé entre le grand nombre de demandeurs d'emploi et l'énorme potentiel d'emploi du secteur du tourisme et de l'hôtellerie et ce, en particulier pour les personnes issues de milieux défavorisés. Après l’amélioration et la diversification de l'enseignement et du développement des compétences en tourisme et en hôtellerie,  on s'attend à ce que les diplômés trouvent un emploi rémunéré ou poursuivent des études dans le secteur du tourisme et de l'hôtellerie. Le projet s'appuie sur le soutien antérieur et continu de la formation professionnelle et du développement des compétences au Laos, au Luxembourg et en Suisse, dans le cadre du Plan de développement de l'enseignement et de la formation techniques et professionnels (EFTP) 2016-2020 et de la Stratégie touristique 2006 -2020.

En moyenne, 1 000 bénéficiaires par an recevront un soutien pour participer à des initiatives d'éducation et de formation qui leur permettront d'acquérir les connaissances, les compétences et l'attitude nécessaires pour trouver un emploi, poursuivre leurs études ou faire une promotion dans le secteur. Selon M. Nouphanh Outsa, directeur général du département de l'EFTP, ministère de l'Éducation et de la Communication et directeur national de projet (NPD) du projet LAO / 029:

« Avec la demande croissante de main-d'œuvre qualifiée dans le secteur du tourisme et de l'hôtellerie, je suis ravi que le projet «Skills for Tourism» soutienne le gouvernement de la RDP lao dans ses efforts pour s'assurer que les personnes pauvres ou issues de milieux défavorisés puissent acquérir les compétences nécessaires pour obtenir un emploi décent dans le secteur du tourisme ».

Le projet de cinq ans, qui a débuté en septembre 2016, se concentre sur quatre résultats clés:

  • L’amélioration de la qualité des programmes d'enseignement et des formations techniques et professionnels de développement des compétences dans le tourisme et l'hôtellerie ;
  • L’amélioration et l’élargissement de la variété des programmes d'enseignement, des formations techniques et professionnels et du développement des compétences dans le tourisme et l'hôtellerie;
  • Les personnes issues de milieux défavorisés sont incluses dans les programmes d'éducation et de formation techniques et professionnelles du tourisme et de l'hôtellerie et dans les programmes de développement des compétences;
  • La mise en place d’un cadre de gouvernance, institutionnel et réglementaire favorable à l'enseignement, aux formations techniques et professionnels et au développement des compétences, en particulier dans le tourisme / l'hôtellerie.

On s'attend à ce que, d'ici 2021:

  • 5 000 personnes aient participé à des programmes d'éducation professionnelle et de développement des compétences en tourisme et hôtellerie soutenus par «Skills for Tourism».
  • Au moins 75% des diplômés aient un emploi rémunéré ou poursuivent des études dans les trois mois suivant la fin de leur programme de formation.
  • Au moins 80% des personnes employées gagnent un revenu égal ou supérieur au salaire minimum.
  • Au moins 65% des employeurs soient satisfaits des connaissances et des compétences des diplômés.

Dernières nouvelles

  • LAOS - Handicraft Grants Boost Lao Artisans’ Skills

    Publié le 14 Octobre 2020    Par Ben Wandivinit   EN

    As highlighted by the recently launched Lao Handicraft Festival in Vientiane, preserving and promoting local handicrafts and culture is more important than ever in the times of Covid-19. To contribute to those efforts, the Skills for Tourism Project (LAO/029), which is implemented by the Ministry of Education and Sports and LuxDev, the Luxembourg Development Cooperation Agency, supported handicraft-related enterprises in providing training to artisans in their existing supply chain, also with the goal to increase producers’ income.

    Thirteen handicraft enterprise applicants qualified for grants that averaged €9,000, their common training goals being production techniques, and for artisans to understand what the market wants.

    Ma Te Sai, one of the grantees, is focusing on sewing, for instance. “I want our 20 trainees to finish products at home, not only to earn more income, but so that we save on sewing elsewhere,” said Managing Director Emi Weir. She added that Ms Khambang, an experienced seamstress, conducts the training to ensure quality, as they export and sell online.

    Production methods, product demand, and quality also guide trainings by other grant recipients. TaiBaan Crafts Founder Shui-Meng Ng said she gathered artisan groups from several provinces to share their experiences. “Participants discuss and demonstrate their various dyeing techniques and materials.” Additional sessions on quality control rely on feedback from overseas buyers, so participants can understand quality standards, size specifications, expectations on colours and consistency.

    The export market also drives Gaebi Studio’s training. “Our current focus is on designing products that target middle and higher classes, both in Laos and internationally,” said Founder/Designer Shin Yoonsun. Gaebi’s training additionally stresses basic business operations with a focus on all operations, from production planning and design to market access and business operations. Achieving standardisation can however prove to be difficult for products that are particularly characterised by their uniqueness. “Electric sewing machines are not very popular in the villages, so they create products made by weaving without them, and based on the villagers’ skills.” 

    Other grantees, such as Khang Lao Handicrafts, divided training into different categories. “Our sessions help artisans produce better quality items and adjust their work to new market trends and demands,” said Founder Viengkham Nanthavongdouangsy. Khang Lao quality-control training covers all aspects of production from raw materials, yarn, and dying through packaging.

     

    Photo: Artisans weaving textiles together during a training organised by Khang Lao. © LuxDev

    Much like their training foci, the selected handicraft enterprises’ product lines differ. While TaiBaan’s range aims to suit urban and overseas buyers seeking household items, Ma Te Sai’s training pinpoints products such as masks, bags, Lao sinhs and simple western-style clothing, with a focus on design, colour, and marketing. “We want them to understand what customers like Ma Te Sai expect, and how we can co-create products based on traditional patterns and processes,” Ms Weir explained.

    TaiBaan uses the fabric to make home decor items, cushion covers, blankets, and placemats. “We do not change artisans’ woven designs or techniques, but select designs and motifs more suited to urban buyers.”  Khang Lao’s founder Ms Viengkham agrees, “Lao textiles are rich in production techniques, and present a variety of unique traditional motifs.”

    The grant programme mitigates Covid-19’s impact by adjusting its timeline, while accounting for village’s farming schedule. Even though handicraft production continues at lower levels, retail shops see rewards in investing in their rural supply chain. Artisans are learning new dyeing and sewing techniques, and quality control. They better understand market demand and are adapting their products that remain based on traditional skills and designs.

    The Handicraft Skills for Tourism Small Grants Facility is financed by the Skills for Tourism Project (LAO/029) which is funded by the Governments of Lao PDR, the Grand Duchy of Luxembourg and Switzerland, and implemented by the Ministry of Education and Sports of Lao PDR and LuxDev, the Luxembourg Development Cooperation Agency.

     

  • LAOS - Tourism and Hospitality Training Hits Top Gear

    Publié le 1 Septembre 2020    Par Ben Wandivinit   EN

    The Skills for Tourism Project (LAO/029) is boosting its tourism and hospitality training throughout Laos in 2020 with the aim of upskilling more than 1 400 people working in the sector through a variety of programmes. 

    High on the agenda stands the Customer Service Training, led by the Institute of Mass Media, Culture and Tourism (IMCT). With different programmes for managers and staff, IMCT will train more than 600 industry professionals in Customer Service across 12 provinces, in partnership with the Provincial Departments of Information Culture and Tourism.


    Learning by doing: Front desk staff receiving upskilling training by industry leaders as part of the Pheun Than Heng A Sip (PTHAS) Training Programme, © Swisscontact.

    “The programmes have been designed with external expertise to cover the essentials for managers and their staff to provide a quality customer experience to their guests,” said IMCT Trainer Boutsaba Chansomphou. Throughout the year, Ms Chansomphou and her team of trainers are delivering these three-day courses which are based on ASEAN common competency standards for tourism professionals.

    In addition to the customer service programmes, IMCT are delivering trainings on employee life cycle management for human resources and general managers to understand and see the importance in the different employment stages their staff experience.

    "The employee life cycle consists of the six different phases an employee goes through before, during and after working for an organisation,” explains IMCT Lead Trainer Douangchay Phothichack. “Reflecting on such processes is important as it paves the way to quality employment and a more productive tourism and hospitality sector.” These stages run from offering an attractive workplace, targeted recruitment, and assisting new staff in adjusting to the company, to employee development, retention, and separation.

    Building on the momentum generated by the Visit Lao-China year campaign in 2019, IMCT have also launched the China-Ready Training Programme which is in full swing, as trainers provide local businesses with information on Chinese outbound tourism, how to better access this market, and ways to tailor products and services to meet the needs of Chinese tourists.

    “Developed in partnership with COTRI (the China Outbound Tourism Research Institute), modules have been adapted to the Lao context,” emphasised IMCT Trainer Lae Keoluangta. He added, “We continue improving the capacity of our trainers through online classes by COTRI and the Hong Kong Polytechnic University to learn about the effects of COVID-19 on the Chinese tourism market and post-virus travellers’ needs and expectations.”


    HR Managers reflect on the different employment phases their staff experience during the Employee Life Cycle Management Training in Pakse, Photo by EDC.

    In response to the COVID-19 pandemic, IMCT are also conducting COVID-Awareness Training for 100 micro and small tourism and hospitality businesses, so that they clearly understand the guidelines on COVID-19 prevention as issued by the Ministry of Information, Culture and Tourism (MoICT), and to build consumer confidence. Kicking off in Vientiane, the half-day programme trains businesses in establishing practical health and safety measures.

    The training is delivered onsite and IMCT provides businesses with a COVID prevention kit consisting of posters to educate staff and customers, thermometers and an initial inventory of facemasks, cleaning gloves, hand gel and cleaning disinfectant. Upon completion of the training, businesses sign a commitment to implementing these practices and receive a certificate which can be used for promotional purposes.

    Alongside the partnership with IMCT, the Skills for Tourism Project is also working with Swisscontact, eight provincial hotels associations and the Lao Hotel and Restaurant Association in driving the Pheun Than Heng A Sip (PTHAS) Training Programme. During 2020, Swisscontact will be building the capacity of these organisations to train around 300 junior staff working in micro, small and medium enterprises across central and southern Lao PDR on the basics of housekeeping, front office, food & beverage services and food production. Quality assurance support to the local associations is being provided by the School of Tourism and Hospitality at Pakpasak Technical College. 

    These upskilling efforts are further complemented by the Skills for Tourism Project’s collaboration with DFICT, a respected Lao-owned company, which is currently in the process of training 420 staff on food and beverage, housekeeping and front office services in Luang Prabang, Vientiane and Vang Vieng, which is fully subsidised by the Project.

    Upgrading bartending skills in Vientiane and Luang Prabang is another avenue supported by the Skills for Tourism Project. Andrew Mullins, the Spirit House Company Director, will be conducting four five-day intensive training programmes for up to 60 bartenders. Successful graduates receive a professional bartender certification endorsed by the United Kingdom Bartenders Guild (UKBG).


    Employee Life Cycle Training participants working together on challenges their businesses face. Photo by EDC

    Asked about the training programme, Mr Mullins, who has opened more than 100 high-end bars worldwide, elaborated: “The training program is a combination of interactive workbook theory and practical application that improves both the visible skills and background knowledge of the trainees. Our goal is to instill consistent, sustainable and professional bartending practices alongside exceptional service ideals.”

    He further explained, “Theoretical modules include cocktail and spirit knowledge and the bartender's contribution to guest experience, while practical classes take place behind the bar with constant hands-on coaching and appraisal to inspire confidence and maximise knowledge retention." The first classes are scheduled for 21-25 September in Luang Prabang and 5-9 October in Vientiane, with additional dates to follow.

    With the COVID-19 situation bringing difficult times to tourism and hospitality businesses in the Lao PDR, these training opportunities are provided either free of charge or at heavily subsidised prices to help support businesses in the sector, through the LAO/029 project, which is co-financed by the Governments of Lao PDR, the Grand Duchy of Luxembourg and Switzerland, and implemented by the Ministry of Education and Sports of Lao PDR and LuxDev, the Luxembourg Development Cooperation Agency.

  • LAOS - Learning is a never-ending journey like Oudone journey.Capacity building

    Publié le 29 Avril 2020    Par LAO/029   EN

    Oudone Thangsombath is a teacher at Champasack Technical and Vocational Education College. “Because I did not graduate from a teacher training college, I lacked pedagogical skills. It made my teaching really hard in the past. Until I joined the ASEAN National Trainers and Assessors Programme supported by Skills and Tourism Project - LAO/029 to further develop my teaching skills, now I have more hands-on and practical experiences. I am confident to pass this knowledge and skills to my students”.

  • LAOS - Making change happen in BolikhamxayThe stories of Phailana Mounjampy and Phouvilay Thadavong, the teachers from Bolikhamxay province

    Publié le 27 Avril 2020    Par Ben Wandivinit   EN

    Phailana is standing in front of her class, smiling and confident. The students are looking up to her and listen as she is explaining the difference between white wine and red wine and how they accompany various dishes.

    Seeing her interact with her students and hearing her talk about the service sector with such passion, you would not have guessed that there was a time she did not feel so comfortable teaching.

    "In the beginning, I was much more nervous," says the 22-year-old, "but through practice I have become more and more confident." Phailana Mounjampy, The young teacher is giving classes to students of the diploma in Food and Beverage Services at Bolikhamxay Technical School in Paksan. The school also offers a diploma in Food Production which is taught by teacher, Phouvilay.

    Phailana (left) and Phouvilay (right). Credit Phoonsab Thevongsa

    Both of them were recruited after they respectively completed the diplomas in Food and Beverage Service Operations and Food and Beverage Production Operations at the Lao National Institute of Tourism and Hospitality (LANITH). They were recipients of a full scholarship for their studies provided by the LAO/029 - Skills for Tourism Project.

    Telling us about their experiences, the young women fondly recollect what they liked most about their time at LANITH.

    “I learned the real art behind the service sector, from setting up tables to greeting guests” explains Phailana. “And I started to approach things in a more structured way,” she says. “They were also very strict,” exclaims Phouvilay, adding, “but in a good way. And they treated all students equally, which I really appreciated.”

    While Phailana had a clear vision of her future from the start and applied for the scholarship the moment she heard of it, Phouvilay’s path was not as straightforward. Unsure about working in the service sector, Phouvilay submitted her application with some hesitation. Yet, in spite of the programme’s competitiveness and high number of applicants, she made the cut!

    With a cheeky smile she recalls the moment she received the offer. "I almost dropped my papaya salad," she chuckles. Much to her own surprise, Phouvilay came to like the course and it sparked a real interest in her for the hospitality sector. 

    Both teachers hope to kindle the same enthusiasm among their students. Phouvilay goes on to clarify: "Before I started at LANITH, I had no idea about European or international food, I never even tried it before. It really opened my eyes!” It is that kind of passion and curiosity she now wants to instill in her students. “I see myself in them,” she says. “That’s why I want to keep them motivated and show them all the different opportunities that the sector has to offer.” Phailana nods in agreement, “I get so happy when I see my students progressing. That’s the best part of being a teacher!”

    The diplomas in Food and Beverage Service Operations and Food and Beverage Production Operations at the Lao National Institute of Tourism and Hospitality (LANITH) were supported by the Skills for Tourism Project (LAO/029), to provide people from disadvantaged backgrounds with the knowledge and skills to find their first job in the tourism and hospitality sector.

    The Skills for Tourism Project is co-financed by the Governments of Lao PDR, the Grand Duchy of Luxembourg and Switzerland, and implemented by the Ministry of Education and Sports (MoES) of Lao PDR and LuxDev, the Luxembourg Development Cooperation Agency.

  • LAOS - Celebrity TV Chef Boosts Lao Students’ Cooking Skills

    Publié le 4 Mars 2020    Par Ben Wandivinit   EN

    Luxembourg’s celebrity TV chef and cookbook author Anne Faber conducted a hands-on workshop for Lao ‘Food Production’ students at Vientiane’s Pakpasak Technical College on 20 February to teach them the underlying skills of Western-style food preparation.

    The class culminated in a lunch served by the college’s ‘Food and Beverage Service’ students at the Lanith Cafe for some 20 distinguished guests, including Mr. Sam Schreiner, Chargé d'Affaires of the Embassy of the Grand-Duchy of Luxembourg in Lao PDR.

    Ms. Faber teamed up with Pakpasak Technical College teachers to guide 20 students in creating a traditional Luxembourgish home-style meal from scratch, while adopting local ingredients found in the markets of Vientiane.

    I wanted them to better understand the background of the dishes and to learn the skills needed to prepare full Western meals

    Ms. Faber



    © Bart Verweij

    To accomplish this, the star of “Anne’s Kitchen” TV show divided the class into groups and assigned them to complete different tasks in workstations. They then worked together for the main dish, Kniddelen, an iconic Luxembourg mainstay. 

    “I just showed the students what to do, the process and timing, and they did it,” Ms. Faber explained, adding, “They helped each other, learned very quickly and were very focused. There was no air of competition, and they were extremely proud of their achievements.”


    © Bart Verweij 

    Ms. Daosoukoula Vilay, a food production teacher at the college, said, “It was an honour for me and my students to have an opportunity to work with Chef Anne in preparing Luxembourgish dishes for our guests.”

    Student Ms. Phonemany Keokhampheng, noted:

    We saw the difference between the art of Lao and Western cooking. That made us want to improve ourselves and explore other cuisines further. We loved all the food that we made, especially the Luxembourgish dumplings that are so tasty, fragrant, and mouth-watering.


    © Bart Verweij 

    To further enhance their skills, Ms. Faber showed the students how to adapt local ingredients and cooking equipment to create a Western meal. “I also built on what they have already learned at the college about the details of serving Western guests…how to select the appropriate plates and stemware for the specific dishes, and how to prepare the dishes in the correct order to deliver a fresh meal at the right temperature.”

    Mr. Schreiner, who toured the kitchen and classrooms before partaking in the lunch, commended the efforts of Ms. Faber, the teachers and the students, while noting the progress being made by the Skills for Tourism Project (LAO/029) in enhancing tourism and hospitality vocational education and skills development in Lao PDR.

    The project is moving forward and continually building students’ skills. Students are receiving good training and education. Therefore, they will be able to find jobs and start a career in hospitality.

    Mr. Schreiner

    Mr. Schreiner stressed that the project also helps the Lao tourism economy by improving service standards, a key element in moving the industry forward.

    The Skills for Tourism Project (LAO/029) is co-financed by the Governments of Lao PDR, the Grand-Duchy of Luxembourg and Switzerland. It is implemented by the Ministry of Education and Sports of Lao PDR and LuxDev, the Luxembourg Development Cooperation Agency.

  • LAOS - The country gets “China Ready”

    Publié le 9 Janvier 2020    Par Bernie Rosenbloom   EN

    The Institute of Mass Media, Culture and Tourism (IMCT) launched the China-Ready Training Programme on 25-26 December 2019, in Vientiane Capital to provide local tourism businesses with information on Chinese outbound tourism, how to better access this market, and ways to tailor products and services to better meet the needs of Chinese tourists.

    Photo by Vimaphone Phiou On

    With the support of IMCT, the China Outbound Tourism Research Institute (COTRI) and its Founder and CEO Prof Dr Wolfgang Georg Arlt adapted the international China Ready Training programme specifically for the Lao market. At the organized seminar, he delivered China Ready’s four-module pilot programme to more than 30 participants representing key public and private sector stakeholders.

    As part of the build-up to this event, COTRI trained 12 trainers from IMCT who will go on to deliver the China-Ready programme in Luang Prabang and Vang Vieng in January, before rolling the programme out to a further six other provinces during 2020.

    IMCT Lead Trainer and Curriculum Developer Bouavanh Soukhathammavong said, “The objective is to provide information about the Chinese market to attract more visitors, who spend more money. Businesses should know how to satisfy the different needs of the Chinese market.”

    China Ready comes on the heels of a successful Visit Laos-China Year 2019, said IMCT Deputy Director Darany Phommavongsa. “The programme’s launch in Vientiane Capital seeks ways of welcoming more Chinese tourists, while contributing to the economy.”

    Deputy Director Darany emphasised that tourism businesses need to evolve. “We need to get them ready. This is very important. Businesses must understand what products and services the Chinese want, and what they spend on. They also need to learn how to attract the Chinese market. How do we get them?”

    The first of the four modules that make up the China Ready programme focuses on China’s outbound tourism development and current situation, with a spotlight on Laos and the Mekong region. The session provides demographic data and information about the Chinese market. The second module explores best practices in hospitality, customer service and catering to Chinese tourists.

    The third module zeroes in on creating products for different niche Chinese market segments and adapting existing ones, including how to offer Chinese mobile payment systems.

    The final module of China Ready explores communication and distribution channels, especially on social media, and how to connect with distribution partners in China. The training is in Lao language, and participants receive a Certificate of Attendance.

    The China Ready Training programme is supported by the Skills for Tourism Project • LAO/029, which is co-financed by the Governments of Lao PDR, the Grand Duchy of Luxembourg and Switzerland, and implemented by the Ministry of Education and Sports of Lao PDR and the Luxembourg Development Cooperation Agency (LuxDev).

     

     

     

     

     

  • LAOS - "If people ask me how I got this job, I just say that I chose the right training”.

    Publié le 8 Janvier 2020    Par LAO/029   EN

    Athor, 19 year-old waiter at Amantaka Resortfrom Chomphet District.

  • LAOS - Once upon a training: Stories of Oudone and Porvang

    Publié le 21 Octobre 2019    Par Neira RAMIC   EN

                                                                                            Teachers can still learn too!

    LAO_029_Article_HIR_Oudone_and_Porvang_photo.jpgOudone, Teacher at Champasak Technical College, Champasak Province, © LuxDev

    30-year old Oudone is teaching Tourism, Housekeeping and Front Office at the Champasak Technical College. Passionate about her job and always open for new challenges, she participated in a hotel internship in Bangkok and other trainings aiming to scale up the capacities of Technical and Vocational Education and Training teachers.

    Talking about the trainings, she says “I really enjoyed the courses and shared all the things I’ve learned with my colleagues”.

    As she improved her skills through the trainings, Oudone was given additional responsibilities at the College. She is now managing six accommodation rooms at the school. Word of her competencies spread and Oudone was approached by a hotel to work as a part-time trainer in Housekeeping. She’s enjoying both her roles as a teacher and trainer and hopes to motivate her students to pursue a career in the tourism and hospitality sector.

    Oudone explains “I try to make my students aware of all the different job opportunities. It’s a sector that can provide a good income and secure future!”

    Asked about her own future, the young teacher says that she would like to further develop her skills, especially her English language skills. “I can still learn and improve, just like my students!”.

    Oudone participated in four different trainings supported by the Skills for Tourism Project • LAO/029:

    • “Professional Hotel Internship in Thailand” for 3 months

    The Hotel Internship Programme provides Lao tourism and hospitality teachers with the opportunity to learn and acquire ‘industry-current’ skills, based on real life situations. Upon their return, the teachers are able to deliver that experienced-based-knowledge back to seven different Lao Technical Vocational Education and Training (TVET) schools throughout the country.

    • Master Trainer of Housekeeping Operations in collaboration with Singapore

    In-service training of 20 TVET teachers/trainers from three ministries related to Tourism and Hospitality to train in Singapore creating a cohort of master trainers in Housekeeping Operations. The training provided the trainers and teachers with the opportunity to update their knowledge and acquire ‘industry-current’ housekeeping skills, based on ASEAN standards. Through the conduct of a 5-day multiplier workshop in Vientiane Capital, the 20 master trainers trained an additional 60 trainers and TVET teachers in Housekeeping Operations.

    This initiative is a collaboration between Lao PDR and Singapore, which is financially supported by the Temasek Foundation International and the Skills for Tourism Project (LAO/029), with technical support by the Institute of Education - Education Services, Singapore.

    • Master Trainer of Front Office Operations in collaboration with Singapore

    Continuing the effective collaboration with Temasek Polytechnic College, Singapore, the project supported the training of a further 20 master trainers in Front Office Operations and 20 master trainers in Food & Beverage Service. Replicating the successful cascade training model, an additional 120 trainers and TVET teachers are upskilled.

    • ASEAN National Trainer and Assessor Programme

    The Programme supports existing and new Tourism and Hospitality I/TVET teachers to acquire the ASEAN National Trainer & Assessor qualification. The programme was delivered by the Institute of Mass-Media, Culture and Tourism (IMCT) together with (the new competency-based T/H Diploma) Curriculum Implementation training provided by the Vocational Education Development Institute (VEDI).

    I have found my signature!

    LAO_029_Article_HIR_Oudone_and_Porvang_photo_2.jpgPorvang, 21 year-old from Phonsay District, Luang Prabang, © Bart Verweij

    Porvang is adjusting his uniform as he gets ready to welcome new guests to Angsana Maison Souvannaphoum Hotel, one of the most renowned hotels in Luang Prabang. The 21-year-old has just been promoted to the front office department after starting off as a waiter. As the guests approach, he binds a bracelet around their wrist. “It’s for good luck” he says. Porvang seems confident and happy in his new role, however the path to a career in hospitality and tourism was not an obvious one.

    Originally from Phonsay district, Porvang moved to the orphanage in Luang Prabang at the age of 8, where he stayed until the completion of his secondary school. “I always had an interest in English” he comments, “and I would often go to English conversation practice where I would talk to tourists to improve my language skills. However, in my last year of secondary school, I wasn’t sure what I wanted to do afterwards.”

    Things started to take shape when he heard about the short-term training in Food Production at the LANITH Luang Prabang Training Centre. Intrigued by the short length of the training and the opportunity to find employment afterwards, he signed up.

    Talking about the course, his face lights up “this training changed my life, it’s where I learned my signature, my path”. He goes on to explain that “at Lanith, you receive a good overview, English lessons and you learn about service. After all, you should know how to serve lunch for many people.”

    Alichith Phengsavanh, HR Manager, who recruited Porvang right after he graduated from the training, confirms that the students gain a good basic level through the course. “It’s short but you can see that the training provides the right foundations, they learn how to work in a team and they seem passionate about hospitality”.

    When asked about how his life has changed since he started working, Porvang is smiling modestly, “at the beginning, I would go to work with my bicycle, now I bought a motorbike!”

    Reflecting about his future goals and ambitions, Porvang is eager to further develop his skills and hopes to become front office manager. As he looks at the front office desk, he adds “if there’s one thing I learned, is that learning never stops”.

    LAO_029_Article_HIR_Oudone_and_Porvang_photo_3.jpgPorvang carrying the welcome tray for new guests, © Bart Verweij

    The three-month Certificate 1 (C1)-accredited training programmes in Food Production, Food and Beverage Service and Housekeeping are supported by the Skills for Tourism Project (LAO/029) and delivered by the LANITH Luang Prabang Training Centre.

    These training courses which focus, in particular, on inclusion of people from disadvantaged backgrounds in tourism/hospitality training and employment, are designed to equip young women and men with the required skill set to land an entry-level job in the tourism and hospitality sector. The LANITH Luang Prabang Training Centre supplements the high quality practical training with intensive English language lessons and basic employability skills.

    Since 2017, the project supported over 150 students (75% of whom are women). All graduates have secured employment in the tourism and hospitality sector, including at leading hotels and restaurants in Luang Prabang.

  • LAOS - Walk across the Job Bridge!

    Publié le 1 Août 2019    Par Neira RAMIC   EN

    Finding your first job in the tourism and hospitality sector can be difficult, but a new job skills training programme is helping to make that journey easier.

    The “Job Bridge Programme” is a 10-week English language and Job Skills training programme designed to equip trainees with the right skillset to secure their first job in the tourism and hospitality sector. An initiative of the Skills for Tourism Project • LAO/029, the training programme is designed and delivered by Vientiane College with the support of a number of hospitality businesses across Vientiane Capital. The programme combines a variety of components, including English language training, employability skills, work-place exposure and CV and interview preparation.

    Find out more details about the Job Bridge, watch here: 

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    As the second round of the “Job Bridge Programme” is about to be launched, let’s have a look at two former trainees and what impact the training had on them:

                                                                             I have gained my independence!

    Article_Job_Bridge_photo_1.jpg                                                                     Katay, 29 years old from Vientiane Capital

    “You have to make sure it’s fresh” says Katay as she is carefully picking fruits.

    Katay is working as Head Chef at Earth Bar, one of the most popular bars in the capital. From whipping up a burger in no time to overseeing the waiters, the young woman also takes care of the food supplies and enjoys her walks to the market. Asked about how she landed the job, Katay’s strong willpower becomes visible.

    Determined to improve her skills and further support her two children as a single mom, Katay signed up to the 10-week long Job Bridge Programme delivered by Vientiane College and funded by the Skills for Tourism Project • LAO/029. “It’s the only training I’ve ever participated in” she says “I didn’t go to high school, so this was a unique chance for me”. The Job Bridge programme doesn’t require prior education and aims to help people, especially from disadvantaged backgrounds, to land their first job in the tourism and hospitality industry.

    Katay has fond memories of the programme, especially moments spent with fellow students and the many visits to hotels and restaurants. “I enjoyed the real-life exposure, as you see how everything is really done”.

    When she completed the training, Katay was employed as an assistant chef, but very soon her skills caught the attention of her supervisor and she was promoted to Head Chef. The inspiring young woman is making her way in the industry.

    She goes on to explain “that working in hospitality is not always perceived as very prestigious, but for me it is, as this job has allowed me to take care of my kids and my life. I don’t have to rely on a man to provide for me. I have gained my independence!”

                                                “I’m not afraid to talk to guests anymore, I even like it now!”

    Article_Job_Bridge_photo_2.jpg                                                                Vannalith, 20 years old from Savannakhet

    “I’ve been living in Vientiane for 8 months now!” says Vannalith. The 20-year-old Savannakhet native came to the capital in the pursuit of a better future. He was hoping to work in the hospitality sector but soon realized that he felt too shy to approach customers, especially when it came to talking in English. Looking for ways to improve his communication skills, a friend suggested to apply for the “Job Bridge Programme”. Intrigued by the promise of intensive English language training as well as job skills development, Vannalith made sure he was one of the selected candidates.

    Within the 10-week “Job Bridge Programme”, the young man learned a great deal about employability skills and was exposed to real life work placement. “I loved the visits to the different hotels and restaurants as well as the role plays, says Vannalith, “We received a lot of practice and not just theory.”

    Within a couple of days after graduation, Vannalith was recruited by the prestigious Crowne Plaza Hotel. “It’s a dream come true!” he exclaims. Starting off as a runner, he soon became a full-time waiter. He enjoys the daily contact with people from around the world. “You know, during the training I learned that people are just people. And it’s true! I’m not afraid to talk to guests anymore, I even like it now!”

    Asked about his future goals, he doesn’t shy away from the idea of becoming a supervisor in 2 years’ time. And with the biggest grin, he adds “and then manager!”

     

     

     

     

  • LAOS - Breaking ground for new Tourism and Hospitality Practical Training Facility in Vang Vieng

    Publié le 24 Juin 2019    Par Neira RAMIC   EN

    A groundbreaking ceremony was held for a new Tourism and Hospitality practical training facility on the Vang Vieng campus of the Vientiane Province Technical College on 24 June 2019.

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    This multi-purpose building will be used as a practical training facility for students enrolled on tourism and hospitality programmes and at the same time can function as a small hotel enterprise offering six guest rooms for let, providing students with the opportunity to hone their practical skills in a real work environment.

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    The construction and equipping of the practical training facility is one of the ‘improving training facilities and standards of TVET and IVET schools and colleges’ initiatives under the Skills for Tourism LAO/029 project, which is co-financed by the Governments of Lao PDR, the Grand Duchy of Luxembourg and Switzerland, and implemented by the Ministry of Education and Sports of Lao PDR and LuxDev, the Luxembourg Development Cooperation Agency. The United Nations Office for project Services was contracted to provide a ‘turnkey’ service covering the design, construction and fitting out of the facility transitioning the newly constructed building into a functional Tourism and Hospitality practical training facility.

    Vang Vieng is a flagship tourism destination in Lao PDR, however the location lacks a modern vocational training facility for tourism and hospitality. Therefore, the new construction will host the Tourism and Hospitality Department of the Vientiane Province Technical College, offering new and improved tourism and hospitality programmes in a contemporary environment. At the same time, Vang Vieng’s strategic location facilitates access to potential students from the surrounding area.

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    In his opening remarks, Dr. Kongsy Sengmany, Vice Minister of Education and Sports, said that “developing tourism and ensuring that Lao people are able to take full advantage of the employment opportunities the sector offers is a priority for the country and is in line with the vision and objectives of the eighth National Socio-Economic Development Plan 2016 - 2020 and Lao PDR Tourism Strategy 2006 – 2020. The construction of a modern practical skills training facility offers access to better training which in turn improves the employability of Tourism and Hospitality graduates”.

    During the groundbreaking ceremony, H.E Mr Jean-Paul Senninger, Ambassador designate of the Grand Duchy of Luxembourg, also welcomed the initiative stating that “the practical training facility will increase the possibility for ensuring the labour-market orientation of programmes. Delivering training relevant to the workplace, respected by employers and in high demand by students will support Lao PDR to reach international standards in the area of tourism and hospitality.”

    Mrs Barbara Jäggi Hasler, Deputy Director of Cooperation/Head of Employment and Skills Domain, Swiss Agency for Development and Cooperation, commented that “providing Vientiane Province Technical College with a modern practical skills training facility will have many benefits, especially in terms of access. Students from the ethnic minority secondary school located on the outskirts of Vang Vieng town will be able to attend Tourism and Hospitality programmes. The offer of relevant courses will also most likely increase the demand and number of students enrolled.”

    The practical training facility is expected to be completed and ready to welcome Tourism and Hospitality students in October 2019.

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  • LAOS - Skills for Tourism Project (LAO/029) gets good marks at its mid-term review

    Publié le 5 Juin 2019    Par Neira RAMIC   EN

    Government officials, private sector representatives and development partners met at a debriefing workshop in Vientiane last week for the Mid-Term Review of the Skills for Tourism Project (LAO/029). Being half-way through the project’s implementation phase, an external evaluation team from B,S,S. Economic Consultants (Basel, Switzerland) conducted an assessment of the results achieved by the project to date. The assessment focused on four pillars, namely the relevance, effectiveness, efficiency and sustainability of the project results. The mid-term review is considered an important milestone and learning opportunity to reflect on what has been successful so far and what aspects of the project may further attention.

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    The Skills for Tourism Project, which supports improvements in tourism and hospitality vocational education and skills development in Lao PDR, has a particular emphasis on supporting people from disadvantaged backgrounds to acquire the skills needed to work in hotels, restaurants and the greater tourism economy.

    In his opening remarks, Mr Nouphanh Outsa, Director General of the Technical and Vocational Education Department, Ministry of Education and Sports, highlighted the importance of workforce development to improve the performance of the tourism sector in the country, and acknowledged the valuable contribution of the Skills for Tourism Project in this regard.

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    Mrs Barbara Jäggi Hasler, Deputy Director of Cooperation/Head of Employment and Skills Domain for the Swiss Agency for Development and Cooperation (SDC) emphasized the substantial achievements of the project since it began in September 2016, including support to the Labour Market Information System and the development of competency-based programmes and curricula.

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    Also speaking at the review meeting, Ms Julie Wagner, Attachée at the Embassy of Luxembourg in Lao PDR commented that investment in vocational education and skills development is of utmost importance to take advantage of the demographic window of opportunity for the young Lao population and, since the project is now half-way through its implementation, it is a good moment to review what has been done and how to proceed in the future.

    During their mission in Lao PDR, the experts from B,S,S. Economic Consultants interviewed over 30 different stakeholders from public and private sector as well as training providers, employers, graduates and teachers. The team travelled to three different locations, including Luang Prabang, Pakse and Vientiane Capital. 

    The overall assessment of the evaluation team is that the project is highly relevant, well managed and likely to achieve its goals by 2021. The project is aligned with the National Socio-Economic Development Plan 2016 - 2020, as well as the Education Sector and TVET Development plans of Lao PDR. It is likely that the objective of 5,000 beneficiaries, who participated in vocational education and skills development programmes supported by the project, will be surpassed.  However, the project also faces challenges, especially in terms of sustainability of results after its completion. This is of particular concern in terms of ensuring the sustainable financing of vocational education and skills development in Lao PDR in the medium- to long-term. 

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    The report of the mid-term review will be completed by the end of June and the findings and recommendations further considered by the Governments of Lao PDR, the Grandy Duchy of Luxembourg and Switzerland.

  • LAOS - Short courses paving a career path in tourism and hospitality

    Publié le 8 Avril 2019    Par Neira RAMIC   EN

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    Students graduated their three months Certificate 1 Level course in Food Production and Food and Beverage Service in Lanith Luang Prabang Training Centre

    A graduation ceremony was held for the 30 students who successfully completed three-month Certificate 1 (C1)-accredited training programmes in Food Production and Food and Beverage Service at the Lanith Luang Prabang Training Centre from January to March 2019. All 30 graduates have already secured jobs in the tourism and hospitality sector, primarily at leading hotels and restaurants in Luang Prabang.

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    These training courses which focus, in particular, on inclusion of people from disadvantaged backgrounds in tourism/hospitality training and employment, are supported by the Skills for Tourism Project (LAO/029). The trainings are designed to equip young women and men with the required skills set to land an entry-level job in the tourism and hospitality sector. The Lanith Luang Prabang Training Centre supplements the high quality practical training with intensive English language lessons and basic employability skills. All tuition fees are covered and students receive a monthly stipend, as well as accommodation and support costs for the entire duration of the course, as well as for one month after graduation to ease their transition to employment. 

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    Since 2017, LAO/029 has supported more than 100 young people (75% of whom are women) from disadvantaged backgrounds to study at the Lanith Luang Prabang Training Centre. The courses have led to the employment of all graduates within the sector.    

    At the graduation ceremony, Mr. Xaisavanh Chanthasith, Deputy Director of Luang Prabang Provincial Education and Sports Department, commented that Food and Beverage Service, Food Production and Housekeeping Operations are key areas in technical and vocational education and training (TVET) in Luang Prabang. Graduates of such programmes are in high demand and can contribute to the further development of the tourism sector in the province.  

    Mr Por Vang, who graduated from the same training programme in 2017, also attended the graduation ceremony and gave an inspiring speech wherein he shared his experiences of working in the tourism and hospitality sector following completion of his training. Starting off as a waiter, he is now working in the front office department of the renowned Maison Souvannaphoum Hotel. He praised the support received and the quality of the training he obtained. After only three months training, he had developed his confidence and was ready to tackle the workplace. He also encouraged students to continue developing their knowledge and skills stating that “learning never stops”.

     

     

  • LAOS - Bridge to Employment

    Publié le 7 Décembre 2018    Par Neira Ramic   EN

    On 6 December, a certificate ceremony was held for the 38 trainees who successfully graduated from the “Job Bridge” Programme.

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    “Job Bridge” is a 10-week English language and Job Skills training programme designed to equip trainees with the right skillset to secure their first job in the tourism and hospitality sector. An initiative of the Skills for Tourism Project (LAO/029), the training programme was designed and delivered by Vientiane College with the support of a number of hospitality businesses across Vientiane Capital.

    The programme combines a variety of components, including English language training, employability skills, work-place exposure and CV and interview preparation. It is designed specifically for people from disadvantaged backgrounds to gain the requisite skills in order to secure gainful employment within the tourism and hospitality sector. 

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    At the graduation ceremony, Daleen Douangsivanh, Coordinator of the Job Bridge Training Programme at Vientiane College, emphasised the importance of the programme and stated that “the programme offered the possibility to work in cooperation with the Tourism and Hospitality community and to receive support from a wide-range of partners which made a significant impact on the success of the training. The trainees have shown incredible development and the aims of the programme have hit their target.”

    Phithuck Chanthavong (Thuck), one of the trainees commented that: “This programme gave me and everyone else on the course the chance for new experiences we never could have before.  I want to continue learning and studying English to work in hospitality, and I hope to get a job working as a receptionist.”

    Prior to graduation, a job fair was held with leading tourism and hospitality businesses including the Crowne Plaza Hotel, Inthira Group, Naked Espresso, O’Gradys Irish Pub and Restaurant, Common Grounds Cafe, Lao Orchid Hotel, Le Thatluang D’oR Hotel, Joma Bakery Cafe, Doi Ka Noi Restaurant, Tyson’s Kitchen and 108 Jobs. The trainees benefited from communicating directly with employers, undertook interviews at the fair and are hopeful of securing employment in the near future.

    The Job Bridge curriculum is currently under consideration for accreditation by the Ministry of Education and Sports and is expected to be replicated in Vientiane Capital and expanded to other locations between 2019 and 2021 with the goal of training 750 people from disadvantaged backgrounds and supporting their transition into employment in tourism and hospitality.

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    The Skills for Tourism Project (LAO/029) is co-financed by the Governments of Lao PDR, the Grand Duchy of Luxembourg and Switzerland, and implemented by the Ministry of Education and Sports of Lao PDR and the Luxembourg Development Cooperation Agency (LuxDev).

    Skills for Tourism supports improvements in tourism and hospitality technical and vocational education and training and skills development in Lao PDR. A particular emphasis of the project is to support people from disadvantaged backgrounds to acquire the skills needed to work in hotels, restaurants and the greater tourism economy.

     

     

  • LAOS - Marking World Tourism Day with the launch of the Sabaidee English App to improve language skills in tourism and hospitality

    Publié le 2 Octobre 2018    Par Neira Ramic   EN

    World Tourism Day is globally celebrated on 27 September each year to raise awareness on the contribution tourism makes to sustainable development. This year, the theme is “Tourism and Digital Transformation”. It focuses on the importance of digital technologies in providing innovative approaches to skills development to prepare young people for their future of work. With this in mind, the Technical and Vocational Education Department of the Ministry of Education and Sports – with the support of the Skills for Tourism Project (LAO/029) – has created an English language mobile app, specifically designed for the tourism and hospitality sector.

    English_App_photo_1.jpg© Phoonsab Thevongsa

    Called Sabaidee English, the app aims to improve English language competences of students and employees in tourism and hospitality. Through a series of fun and entertaining exercises and games, users can practice and improve their communication skills in English. The app, which is available on both Android and iOS platforms, is completely free of charge and once downloaded, can be used offline. In its testing phase, Sabaidee English was very well received by students and teachers alike. It has also been welcomed by employers as an effective and accessible way to develop the English language skills of staff.

    English_App_photo_4.jpg© Phoonsab Thevongsa

    "As 2018 is Visit Laos Year, special attention needs to be placed on developing the capacities of people currently employed in the tourism and hospitality sector, as well as those undertaking education and training for future careers in the industry. Through the development of Sabaidee English, the Technical and Vocational Education Department is committed to improving English communication skills for employees in tourism and hospitality”, says Mr Nouphanh Outsa, Director General, Technical and Vocational Education Department.

    English_App_photo_5.jpg© Phoonsab Thevongsa

    Since 1980, the United Nations World Tourism Organization (UNWTO) has celebrated World Tourism Day on 27 September each year. The purpose of the day is to raise awareness on the role of tourism within the international community and to demonstrate how it affects social, cultural, political and economic values worldwide.

    The Skills for Tourism Project (LAO/029) is co-financed by the Governments of the Grand Duchy of Luxembourg and Switzerland and implemented by the Ministry of Education and Sports of Lao PDR and the Luxembourg Development Cooperation Agency (LuxDev).

  • LAOS - Public and private sectors collaborate for Tourism and Hospitality Skills Training in Sekong Province

    Publié le 17 Septembre 2018    Par Neira Ramic   EN

    In collaboration with the Skills for Tourism Project LAO/029, Swisscontact is implementing the Pheun Than Heng A Sip Training Programme (PTHAS) which seeks to upgrade hospitality skills amongst 500 MSME (Micro Small Medium Enterprise) staff and support 500 more people from disadvantaged backgrounds to enter the tourism and hospitality sector in selected southern and central provinces.

    On 5th September 2018, 24 staff members from micro, small and medium tourism/hospitality enterprises received PTHAS certificates of completion for a hospitality upskilling training programme. The training was delivered by industry experts from the neighbouring Champasak Hotel and Restaurant Association (CHRA). The staff members completed 12 competency assessed units in either food and beverage services or housekeeping. The training was held on 4 – 5 September 2018.

    Certificates were presented in Lamam town by Mr. Thongkharn Khounpaserth, president of the Sekong Hotel, Guesthouse Restaurant Group (SK HGRG) and signed by both SK HGRG and Mr. Sounbanh Daesomphong, the Deputy Director of the Department of Information, Culture and Tourism (DICT).

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    Swisscontact is supporting the SK HGRG to deliver the PTHAS training programme under the Skills for Tourism (Project LAO/029).

    Project LAO/029 is supported by the Governments of Lao PDR, Switzerland and the Grand Duchy of Luxembourg.

  • LAOS - Successful completion of tourism/hospitality training in Champasak

    Publié le 14 Août 2018    Par Neira Ramic   EN

    21 staff members from micro, small and medium tourism/hospitality enterprises received certificates of completion of the Pheun Than Heng A Sip Training Programme (PTHAS) in Champasak province in July. Certificates were presented in Pakse by Madame Mala Chanthalam, Deputy Director of the Department of Information, Culture and Tourism (DICT) and Mr Thouy Phetsavanh, president of the Champasak Hotel and Restaurant Association (CHRA).

    LAO_029_Article_Swisscontact_Tourism_and_Hospitality_Training_in_Champasack_photo1.jpgThe staff members completed 12 competency assessed units in either food and beverage service or housekeeping, delivered by industry trainers coordinated by the CHRA. Swisscontact is supporting the CHRA to deliver the PTHAS training programme under the Skills for Tourism Project LAO/029.

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    In collaboration with Skills for Tourism Project LAO/029, Swisscontact implements the Pheun Than Heng A Sip Training Programme.

    This seeks to upgrade hospitality skills amongst 500 MSME staff and support 500 more people from disadvantaged backgrounds to enter the tourism and hospitality sector in selected southern and central provinces.

    Project LAO/029 is supported by the Governments of Lao PDR, Switzerland and the Grand Duchy of Luxembourg

  • Laos - More skilled workers are ready for hospitality industry in Luang Prabang province

    Publié le 8 Février 2018    Par Neira Ramic   FR

    In February 2018, 18 young women completed a three-month Food and Beverage Service training programme at the Satellite Training Centre, part of the Technical and Vocational Education and Training (TVET) College in Luang Prabang. The Centre was engaged by the Skills for Tourism Project (LAO/029), in partnership with the Luang Prabang Provincial Education and Sports Department, to train participants from disadvantaged backgrounds. At the time of graduation, 11 trainees had already landed jobs in the hospitality sector in Luang Prabang, with the remaining trainees expected to secure employment in the coming days.